While most of the brands are struggling to survive during the tough times of pandemic, Google has set its goals right for the whole year. It is innovating itself without any trouble. Every month Google targets to enhance itself, according to the growing demand of the society. Google makes sure, that it fulfills the need of its users by providing them with exactly what they desire.
Recently, Google introduced two new features for its search portals. One of the features is designed, and dedicated to the Black community. The feature will help in the upliftment of the community in society and will aim to end the injustice against them.
Due to the rise of anger in the community against the centuries-long injustice experienced by the community, several brands came forward to show their support towards the community. Google was amongst them.
To fulfill his promise, the CEO at Google, Sundar Pichai recently added a feature to the map and Google search listing.
This feature is launched to empower the Black community. The feature will highlight businesses owned by the Black community helping them grow. However, only those members can avail of the benefit whose business has verified profiles in the US. Also, the business must be owned by a member of the black community.
Those businesses highlighted under this feature will be marked by an image(as shown below). The symbol will signify that the business is owned by a member of the Black community.
It is said that the step was taken to provide a financial boost to the community. It is a foreseen step to finally end the orthodox discrimination towards the community. Google is also partnering with U.S. Black Chambers, inc. To provide better features like Analytics helping the businesses groom and blossom.
In a statement regarding this following statement was issued by Google:
“As part of our $300 million commitment to support under-represented entrepreneurs, we’re integrating the attribute into the digital skills training programs we offer Black business owners through Grow with Google Digital Coaches. And through Google for Startups Accelerator for Black Founders, we’re starting our work with the first cohort of 12 startups.”
Google is keen to develop the feature even more and is seeking ideas internally. According to the management, they have already received more than 500 creative ideas to get this model to develop more brilliantly.
The company is also working on better and much strict “Policies against hate and harassment”
“About this ad”- More power to the user!
With a more transparent approach towards their users, Google has launched a new feature popularly known as “About this ad”.
To implement this feature Google will be launching new tools. It will help the users gain information about the advertisement they are receiving. It will help enhance security and will increase user privacy on the digital platform.
According to Google spokesperson, the vision is designed for a “thriving internet where people around the world can continue to access ad-supported content, while also feeling confident that their data is protected”.
“But in order to get there, we must increase transparency into how digital advertising works, offer users additional controls, and ensure that people’s choices about the use of their data are respected not worked around or ignored.”
For a long time now, tech giants like Google are have faced a lot of criticism. Most of those were linked to their explicit behavior when it comes to money and user privacy. After being criticized and called upon several times by different government authorities for blind approach in the business during the usage of advertisers’ money, Google has finally decided to be more transparent with its business policies and proposals.
Therefore, Google shared a list of pricing for its tools used by advertisers for the advertisement. It was a huge step by Google, since before this release, advertisers were kept in the dark about the spent of their share of the money, and the profit earned by Google.
The tools for which Google revealed the prices include, DV360, Google Ads, ad manager, and its publisher tech.
The revealed prices are as follows:
These prices were revealed by Google in a series of articles and blog posts.
The prices are in the ratio of percentage for a $1 amount spent by an advertiser on an advertisement, divided between the publisher and Google.
- Google tech: Publishers – 69%, Google – 31%
- DV360: Publisher – 87%, Google – 13%
- Ad Manager: Publisher – 82%, Google – 18%
- Google Ads: Publisher – 86%, Google – 14%
- Ad sense by Google: 68% share taken by Google of the total spent by the advertiser.
Google has never been so transparent in regards to its prices, the sources say that this new transparent face of Google is due to the ongoing legal hearing conducted by the state attorney general and the Department of Justice.
Innovation has always been the motto of the company. To make sure that the advertisers at Google are equipped with the best tools available in the market, it recently launched its new self-service toolkit known as Display & Video 360.
The tool is launched to change the landscape of the advertisement. Display &Video 360 is a gift to its advertisers by Google.
Earlier, advertisers used the tools to make a hypothetical projection while running an online marketing campaign. The most crucial question that bothered the advertisers was the amount of audience that they will reach with the campaign. To make sure it’s no more a hit and try show for the advertisers, Google launched DV360.
With the DV360, the advertisers can now create a new campaign and check its reach to the audience as the tool provides a duplicate view of the campaign. The duplicate view will help the advertisers view the exact or say a more accurate number of audiences that they will reach with the campaign. Hence, no more blind bets!
The tool has better forecasting capabilities, giving the advertisers a glimpse of the future for their campaign. It is also a better solution for the media planners as it provides them with a large proportion of benefits as better access to the tool as they always have a larger role to play.
The most crucial answer answered with the tool is, “how many unique people can I expect to reach with my overall campaign across any open auction display and video inventory as well as YouTube?”
According to Anudeep Pedditi, Programmatic Manager, OMD NZ:
“Once we commit to a reach objective, neither underachieving nor overachieving is an option. Display & Video 360 gives media planners the accuracy they need to effectively plan across all our programmatic campaigns.”
The Tools main aim is to provide the following features to its advertisers:
Options For Buying
Optimization And Reporting
Google will launch a new algorithm for its page experience and design. The new model will be based on user experience.
The new algorithm will surely affect SEO and web traffic. Therefore, to make sure that the advertisers are not affected by the changes, Google has announced that they will apply the changes in 2021. They have promised to inform upfront, at least six months beforehand.
An early reminder will help advertisers to prepare themselves for the changes.
However, Google made it clear that the new algorithm will be even stricter in ranking the web pages. If the user experience of a web-page is poor, Google will not rank the page on to the top list.
Google has also published a detailed document dedicated to the page experience criteria.
The new algorithm will consist of some core vital features. This feature includes the following:
- Largest Contentful Paint (LCP): Measures the loading performance of your webpage.
- First Input Delay(FID): Measures the user interaction with the page.
- Cumulative layout Shift: Checks the stability factors of your webpage.
The Accelerated Mobile version (AMP) will also play a major role in the ranking of your page, as will be a metrics for the page experience.
Also, good content will always play a lead role in the page ranking.
As per a statement:
“While all of the components of page experience are important, we will prioritize pages with the best information overall, even if some aspects of page experience are subpar.
A good page experience doesn’t override having great, relevant content. However, in cases where there are multiple pages that have similar content, page experience becomes much more important for visibility in Search.”
Hence, entrepreneurs, startups, and businesses should be well prepared for the new changes.
Have you ever imagine the amount of traffic Google experience in a minute, month, or year?
Well, here are some fun facts, every second there is an approximate of 63,000 search queries entered on Google search.
Also, near to 2 trillion searches are conducted every year!
Isn’t it amazing? However, you might ask, why does it matter?
Let us understand!
Google holds an approximate 72% market share of search engines. To make sure that your webpage is listed on the top of the list of Google search results you must have an understanding of Google SERP (Search Engine Result Page).
What is SERP? And, what all it provides to the advertisers on Google?
The Search Engine Result Page of Google has gone through a lot of changes according to the user view. It has become much more dynamic, relevant, personalized, and helpful.
Now the search engine of Google is equipped with several enhancements that use structured data. The search page consists of visual enhancement, better index, and optimization for the website. You must be aware of all these changes if you are planning for a better organic ranking for your website.
Here is the new enhancement for the search page of Google:
- Direct answer Box
- Rich Snippet
- Rich cards
- Knowledge Graphs
- Knowledge Panels
- Local Pack
- People also ask
- Image Pack
- Site Links
You must be equipped with the knowledge of these for better results in organic ranking.
MSME’s got adversely affected due to the widespread of COVID-19. Several small and medium scale businesses have lost their source of income due to the sudden breakthrough of this epidemic.
Therefore to make sure that these businesses sustain the effects of the crisis, Google is allowing small retailers to list their products for free on Google Shopping.
Explaining this decision, Bill Ready, President of Commerce at Google cites the fact that it is difficult for struggling businesses to pay for Google shopping listings at this time.
“And as consumers increasingly shop online, they’re searching not just for essentials but also things like toys, apparel, and home goods.
While this presents an opportunity for struggling businesses to reconnect with consumers, many cannot afford to do so at scale.”
Earlier, Google charged its customers as Pay per click (PPC). It can also be seen as a tactic by Google to compete with Amazon in the market of e-commerce.
Two years ago, Google announced that it will discontinue the usage of third-party cookies in its browser, which is Google Chrome. Since the announcement, several speculations surfaced, to understand its effects on internet traffic and advertisement. However, Google seems determined about the elimination, and this year Google announced “Privacy Sandbox” a step towards the replacement of third-party cookies.
It is developed to provide a secure browsing experience to its user.
According to a spoke person from Google, “This is an early-stage concept, and we don’t have more details to share right now, We plan to publish updates and progress in GitHub as part of the process.”
The concept uses a new algorithm designed by performing “Bit Request Signal Experiment”.
Privacy Sandbox was launched in August. The idea was to innovate ad recurrence and behavioral advertising. It aimed to help them work on the web without using third-party cookies. A mega event was organized, 163 giant tech organizations like Apple, Facebook, Axel Springer, The Washington Post, Criteo, The Trade Desk, and even Google participated. All are requested to share their views via. World Wide Web Consortium or GitHub to help the project succeed.
However, according to the Google developers, it is still in its initial stage and there is a lot of work that is needed to be done in this field.
Google CEO Sundar Pichai explained:
“As the coronavirus outbreak continues to worsen around the world, it’s taking a devastating toll on lives and communities. To help address some of these challenges, today we’re announcing a new $800+ million commitment to support small- and medium-sized businesses (SMBs), health organizations and governments, and health workers on the frontline of this global pandemic.”
- WHO and other health organizations will get $250 million for advertisement.
- MSME’s and NGO’s will get $200 million.
- An additional $15 million in cash will be granted by Google.org to non-profits to bridge the gap between SMB’s.
- Those small businesses that are already active for a year with Google advertisement will get the help of a total of $340 million in Google ad. They will receive the credit in their accounts and can spend it by the end of 2020.
- The academic and research institutions in the field of COVID research will get $20 million.
- Financial support will be provided to the organizations to increase the production capacity for life-saving equipment.
However, not everything went great for Google during this tough time of COVID:
- Budget cuts and hiring freezes across marketing and across Google.
- For the second half of 2020, Google is cutting its marketing budget to 50%.
- The cut is due to the reduced expenditure on advertisement by the brands during the time of the crisis.
- The development comes in less than a week from where Google is scheduled to discuss Q1 2020 results on 28th April.
According to a statement released by email:
“There are budget cuts and hiring freezes happening across marketing and across Google…We, along with the rest of marketing, have been asked to cut our budget by about half for H2.”
A company spokesperson said in an emailed statement to CNBC,
“As we outlined last week, we are re-evaluating the pace of our investment plans for the remainder of 2020 and will focus on a select number of important marketing efforts….We continue to have a robust marketing budget, particularly in digital, in many business areas.”
…we continue to invest, but will be recalibrating the focus and pace of our investments in areas like data centers and machines, and non-business essential marketing and travel.”
As quoted by Digiday, the Head of Display at the U.S based retailer said,
“Google’s ad exchange didn’t make the list primarily because they’re not willing to give us any transparency or data around not only their take rates on our media sped but also anything we could already pull from our demand-side platform.”
“We’re seeing Google’s ad exchange become slightly less of the total pie,” said Jay Friedman, president at programmatic agency Goodway Group to DigiDay.
”I don’t have a percentage but it’s less but not significant.”, he further added.
The advertisers registered their doubts and raised concerns regarding the non-transparent behavior of Google. However, this must have been resolved after the release of the price list for its advertising tools by Google.
10 weeks. 70 days. 1680 hours. Far too many Netflix binges to mention. Meaningless stats at any other time, but in the context of the coronavirus, it’s a stark reminder of our time in lockdown. It’s strange to think that we’ve spent over two months in self-isolation, practising social distancing and learning how to re-interact with everyone around us.
Businesses have moved online, companies have shifted their models, employees have become tech evangelists quicker than anyone would have anticipated. In essence, we’ve been living a do or die mentality during this pandemic, so now that economies around the globe are beginning to open up, what comes next?
I could put my Nostradamus hat on again and make a load of predictions, but really, what’s the point in that? No-one knows what lies ahead, the situation is changing too quickly, with multiple factors at play and an unpredictable virus that doesn’t want to play by society’s rules. The only thing we can be certain of right now is uncertainty, as annoying as that is to admit. We can’t control the environment in which we operate, but we can look at what’s happening to use as a barometer for the trends currently shaping our industry.
The Golden Ecommerce Opportunity
“While the world falls apart, the stock market – and especially Ad Tech – keeps on pumping”. Considering the ripple effect that has been felt throughout every sector, at first glance, this may seem like a stretch, however, the sentiment on Wall Street surrounding digital media, and by extension, Ad Tech is undeniably positive.
Facebook reported flat revenue year over year in April, not usually a cause for celebration, but amid nationwide lockdowns, investors are confident in the platform’s ability to rebound. Similarly, Google and Snapchat beat analysts’ expectations, however, a tougher Q2 is expected. It’s a realistic snapshot of the peaks and troughs that have become commonplace during the pandemic, and as consumer behavior patterns continue to change, the major walled gardens will find new and more innovative ways to gain market share.
You only need to look at how the duopoly has applied itself during the crisis. Gold stars all around. Announcements from Facebook have come thick and fast over the past few weeks, with everything from their Giphy acquisition to the launch of Messenger Rooms and its sister app, CatchUp for video calls, creating a buzz. And amid the fluff – their Bitmoji-inspired Avatar app is a prime example – came what we were all waiting for: a real and very viable move into online commerce.
Facebook ‘Shops’ will allow small businesses to build online stores on both Facebook and Instagram, and in the future, will extend this feature to its Instagram Direct, WhatsApp, and Messenger platforms. Products can also be tagged during live broadcasts, and if Zuckerberg’s estimations are accurate, with some 800 million people already engaging in live video sessions daily across Facebook and Instagram, the opportunity here is huge.
According to Deutsche Bank’s Lloyd Walmsley, Shops has the potential to drive as much as $30 billion in incremental revenue – the bulk coming through further advertising opportunities. This makes sense when you consider Facebook’s rationale in enabling eCommerce across all of its platforms in this way; the closer the consumers are to checkout, the more willing advertisers are to spend. That’s probably why Bezos is laughing all the way to the bank as Amazon’s ad business continues to skyrocket. Of course, Amazon isn’t immune to the fallout either. Investors were told in no uncertain terms to ‘take a seat’ during the Q1 earnings report, amid challenging trading conditions, a pullback from some advertisers, and pressure on price. Still, with a reported 44% growth in Q1 and continuing strong traffic to the site, Amazon will be a thorn in the duopoly’s side for a long time yet. Google, much like Facebook, is looking to guard against this Amazonian invasion. The platform recently added organic listings to its Shopping site, offering retailers exposure to millions of daily shopping searches, while users will have access to a wider range of purchase options. On the surface, it’s likely to gain Google’s market share and advertising dollars over time and has the added bonus of taking aim at Amazon’s convenience model by competing on variety.
Even ‘smaller’ companies are looking to get into the retail game. Criteo continued its move away from retargeting, launching a self-serve ad platform for its retail media network. It’s particularly shrewd given how valuable retail media is right now. As eCommerce continues to surge in lockdown, traditional media budgets are being funneled this way to capitalize on the opportunity in real-time. The ‘Always On’ Mentality at the outset of the coronavirus, programmatic was one of the first to be hit. Brands paused their online campaigns; the default ‘easy’ option, as opposed to reviewing their other marketing channels. However, programmatic has proved to be adaptable, resilient, and flexible in the wake of continued challenges and pressures. It is already rebounding, and I believe digital and eCommerce will take an even larger share of overall advertising in the long run.
Still, even prior to this, publishers were being cautious with their investments and not capitalizing on the programmatic opportunity quickly enough. Of course, change has now been forced at every level. Digitization is a requirement and businesses no longer have the luxury of waiting things out. The nature of operating in 2020 is that you have to be ‘always on’. Adapt. Review. Adapt. Review. There’s no room for complacency.
For my part, I’d say on balance, I’m a pretty optimistic person. Look for the opportunity, acknowledge the risk, but be ready to take action, and that hasn’t changed in the past three months. What we’ll all need to be careful of as things begin to move again is abandoning the ‘critical change’ mindset we have adopted as standard during the pandemic.
Jeff Bezos “Day 2 is stasis. Followed by irrelevance. Followed by excruciating, painful decline. Followed by death. And that is why it is always Day 1.”
It’s probably more morbid than I would have put it, but he has a point. No more stasis. Let’s make every day count.
CEO at MMP World Wide – Board Member at IAB MENA
Wassim Mneimneh is a CEO at MMP Worldwide and a board member at IAB MENA. A dedication of a lifetime to career in advertising with a passion for tech, and focus on driving the transformation, implementation, and conversation on the value of programmatic and its ability to rebuild trust and safety for the media industry.
- The global leader in short mobile videos inspired its community to raise awareness and funds for UNICEF in the latest challenge #JoyOfGiving.
- According to UNICEF analysis, 99% of children and young people under 18 are vulnerable and support disproportionately.
- The challenge was run during the holy month of Ramadan and received an overwhelming response with over 2.3 million views and achieving the donation goal of $200,000.
- TikTok hosted a number of celebrities and regional content creators in 17 thought-provoking live sessions.
- The funds will be utilized by UNICEF to deliver crucial resources and relief to children across the MENA region.
In recent times, TikTok has partnered with UNICEF MENA (the Middle East and North Africa) to help the community gather information about COVID-19 and its preventive measures.
UNICEF is on frontlines worldwide with responders in this pandemic and provides them information and resources to keep children healthy and safe from sickness and violence. TikTok, a pioneer in short mobile videos with its latest challenge #JoyOfGiving is raising awareness and funds for UNICEF’s mission.
Be Smart: According to UNICEF analysis, the children and young people are vulnerable to coronavirus and urgent action can ensure that children don’t feel the impact of the COVID-19 crisis in the decades to come.
Details: The challenge #JoyOfGiving ran during Ramadan, the month of giving, invited TikTok’s community of content creators to help in the donation drive by participating in 17 thought-provoking Live sessions.
The campaign received an overwhelming response with over 2.3 million views, easily achieving the donation goal of raising $200,000. UNICEF will utilize these funds to deliver relief and resources to the children and affected communities across the MENA region.
The intrigue: TikTok hosted several celebrities and regional content creators like Yara (@yara), Balqees Fathi (@balqeesfathi), Khalid, and Salama Al Ameri (@khalidandsalama), Carmen Soliman (@carmensoliman), and Raya Abirached (@rayaofficial) for interactive sessions.
The session focused on UNICEF initiatives to provide essential supplies to children and personal experiences during COVID-19.
UNICEF Mena hosted live sessions on its TikTok page featuring renowned musician and composer Jad Rahbani and senior nutrition advisor Vilma Taylor.
The bottom line: The #JoyOfGiving challenge is an initiative by TikTok for the MENA region to spread positivity in adverse times and raise awareness of the critical issues.
What is Digital Advertising?
Digital advertising, paid advertising, or paid marketing is an online advertising model for advertisers to target potential buyers based on their interests or intent. This Digital Advertising took birth on October 27, 1994, when the online magazine ‘Hotwired’ decided to set aside a portion of its website for advertisers to raise some money. The banner ad space had a message in rainbow font, “Have you ever clicked your mouse right here? You will.” From 1994 to 2020, digital advertising has come a long way. In 2021, the amount spent on worldwide digital advertising is estimated to touch USD 375 billion (emarketer report estimates) with Google, Facebook, and Amazon, the three largest advertising platforms contributing to 43% of the market share. Here we have provided 10 best digital advertising ideas in 2020 post coronavirus (COVID-19) but be prepared to make changes in your sales funnel to meet global digital challenges. Digital advertisers get ready for a new normal in digital advertising in 2020. After all, change is the only constant in life.
Increase in Online Spending Over the Years
Ad spending in the digital advertising market has been showing an upward rise since 2018. From USD 283 billion in 2018, it is expected to reach around USD 517 billion in 2023.
The Importance of Digital Advertising
There is a wealth of available data to impact your online advertising decisions. With digital spends getting closer to traditional ad spends, it’s without doubt, every company or brand must have a strong online presence. Very large companies with more than USD 10 billion in annual revenue spend around 11.6% and companies with annual revenues between USD 500 million to USD 1 billion spend around 8.5% of their marketing budget on digital advertising. Some of the 2019 big digital ad spenders are Comcast (USD 5.75 billion), Proctor & Gamble (USD 4.39 billion), Amazon (USD 3.38 billion), AT&T (USD 3.52 billion) and Samsung Electronics (USD 2.41 billion). While on one hand, ad spending increased, on the other hand, the demand was augmented by the addition of ad platforms.
- More money is being spent on digital v/s traditional advertising channels with digital ad spend expected to reach 60.5% of total media ad spending by 2022.
- India’s digital ad spend grew at a rate of 24% (2018 to 2019), becoming the fastest-growing digital advertising market in the world, followed by Russia at 22.5%. Both are home to large populations of increasingly digital and mobile users.
- Marketing budgets range from 8% to 16% of total revenue (B2B Products 8.6%, B2B Services 8.7%, B2C Products 9.8%, and B2C Services 15.6%).
- In many countries, 85 percent of internet users are accessing the internet on mobiles.
Types of Digital Advertising
There are different types of digital advertising available to a company or product or brand. The best ad campaigns are often a mix of two or more types of paid marketing or digital advertising. From Display Ads to SEO to PPC and more, here are the top 10 online advertising options available to a digital advertiser to execute a winning ad campaign.
What is display advertising?
Online display advertising means advertising a company or a product on websites. Display advertisements run across any website that wishes to monetize their content by selling ad space on their page. Display ads are mostly image-based ads shown on web pages within the Google Display Network (GDN is a network of websites that allow space on their web pages for Google Ads) or on a search result page. It is used to redirect the user’s attention to the company’s product. Display ads can be paid for based on three different metrics: cost per thousand impressions (CPM), cost per click (CPC), and cost per action (CPA), also known as cost per conversion.
How is the Display ad used?
Online display ads on a website, can be on the top, bottom, or right side of a page depending on the web page layout. The types of online display ads are banners, landing pages (LP’s), and popups. The types of banner ads online that appear on Google Display Network are Flash, animated GIF, and Static Banners. The most popular Display ad options are Google Shopping (allows shoppers to browse a variety of products based on their search query) and App Campaigns. The types of online Display Ads include Overlay ads, Interstitial ads, Rich Media ads, and 360° Display Ads. Display advertising and paid search advertising are the two most used forms of online advertising.
Why is display advertising important?
- Display ads are more affordable and reach a larger audience. They are used by advertisers to promote clothes, hotel chains, public events, etc.
- Website visitors who are re-targeted with display ads are 70% more likely to convert on your website.
- Display network offers advertisers contextual targeting by keywords, placement targeting by sites, topic targeting by relevance and demographic targeting based on age, gender, preferences, location and language.
- 90% of agencies and marketers believe that display ads help with branding.
- It leads to increased website traffic, and increased sales.
- These display ads can be effectively used by businesses of all sizes.
Coke’s most successful Display Ad case study
When Coca-Cola’s popularity decreased among Millennials, the brand developed the ‘Share A Coke’ campaign specifically for a Mexican audience to raise awareness and increase sales and brand love. For the campaign, Coca-Cola found the top 100 searches on YouTube and created short ads with the names of the most-searched artists, athletes, and trending YouTubers.
Coca-Cola’s website received almost two million visits during the campaign, and more than 51 percent of them came from mobile devices. View KPIs increased by 4,000 percent, and the cost per view decreased to 2 percent ofthe initial estimated budget. Additional metrics included
- 1.7 million users reached
- 81 million media impressions on display
- 175 million social media views
- 3.2 million views for the TV commercial
- CTV average of 3.98 percent during the campaign
- 80 percent of target reached
- 51 percent of website traffic from mobile devices
- 44 percent of Mexico shared a Coke
- Awareness increased 11%
What is Native Advertising
Native Advertising called ‘recommended content’ or ‘promoted stories’ is a monetized type of advertising on a website except slightly differing from display ads in a way that attempts to mimic the format of the publisher’s content. Native advertising comprises 6 main types of ads online: in-feed (which is ad units in a content stream), recommended links, sponsored search results, promoted product listings, traditional display banners with native content, and custom integration. Most of the native pricing is on CPM basis for the campaigns.
How is the Native ad used?
Since Native advertising is designed specifically not to look like an ad, it is almost everywhere and hard to ignore. It’s designed to look like and blend with the rest of the content on the page. As a result, users interact 20-60% more with native ads than traditional banner ads. As per Google Ads, in the last four years, the search for native ads has been growing in numbers. You may notice this ad type at the bottom of a blog or a FB post. It could appear as ‘recommendations’ or ‘other people also liked’ with suggested examples for users to click on.
Why use Native Advertising?
The in-feed content in Native advertising, can include videos, animations, or carousels of images. When native ads take on the looks of the content around it, they actually become non-disruptive ads. They are found in social media in the form of sponsored posts. Also, since these ads are interactive they are the best for brand building through trust by engaging with a customer. It is an up-coming ad type mostly used by new media companies. Today native ads constitute about 20% of all advertising revenue.
The Native ad case study
- Campaign: Asian Beauties from Neverblue
- Ad Copy: Would you date an Asian Woman?
- Campaign period: Mar 30, 2019 – Apr 7, 2019
- GEO: USA
- Total spent: $934
- Total Revenue: $1397
- Net profit: $463
- ROI: 50%
The advertiser worked in two stages:
– In the first stage he started with a CPC campaign to get at least 50 impressions for each ad zone. After that, added these zones to the blacklist regardless of the CTR (by clicking Zone Limitation «Exclude» in the account settings) to redirect traffic to zones that weren’t tested yet. Started with $50 and got $58 for 11 conversions. So, the profit was $8. Then decided to scale this campaign to CPM.
– In the second stage he created a CPM campaign and targeted zones with the CTR higher than 0.7% (Zone limitation “Include” in the personal account). Then he blacklisted all the under performing zones. After all the testing, he had 8 zones, with two of them generating 80% of the profit. He spent $884 and got $1339 for 255 conversions. The profit — $455
3. Search Advertising
What is Search Advertising?
Search advertising or search engine marketing (SEM), or Pay-Per-Click (PPC) is the process of advertising on search engines. Search ads are text ads displayed on Google’s search result page. Worldwide Google handles over 75,000 search queries per second. It enjoys a worldwide ranking as #1 search engine, ahead of its competitors Yahoo, Bing, and Baidu. Thereby, moving up one spot in Google’s search results can increase CTRs by up to 30.8%. Google shows your ad in the same format as other search results except that it earmarks it as an ‘Ad’. SEM is mostly combined with SEO (Search Engine Optimization is the organic and not paid form of advertising. Here, advertisers use SEO tactics, like creating keyword-friendly content, back linking, meta descriptions, etc.).
How is the Search Advertising used?
There are two search ads formats, viz. text ads and product listing ads.
- Text ads appear as ‘Ad’ above or on the right side of an organic search.
- Product listing ads (PLAs) mostly seen on e-commerce websites, show the image, price, description and link of your product when a potential customer is searching for a product based on a keyword.
These advertisements are found on search engines like Google, Yahoo!, and Bing. They are purchased based on the most relevant keywords a potential buyer uses to search for a product or service. However, recent shifts in PPC strategies are showing an increase in PLAs and ‘Semantic search’ (find meaning and or intent in the words) slowly replacing a direct keyword search.
Why search advertising?
- Paid search advertising allows advertisers to place their products/service in front of people who are already looking for the product/service.
- Since the ad is shown to potential customers who are searching for a similar product or service, there is a high chance of the user clicking on your product and converting it into a sale.
- With Google searches at 3.5 billion per day, search ads reach a larger target audience.
Case study of a Search Advertisement
- Client: Automotive Industry
- Goals: Reduce cost per sale from Google AdWords & Reduce monthly spend while generating more online sales.
The advertiser began with identifying the highest value conversion points, restructuring the account to only target keywords and products that would best drive the selected conversions. By understanding the way consumers buy, they could target consumers looking for specific products. They allocated an additional budget towards increasing the bids, to increase the average search position, earn a larger click share, and win the highest value auctions.
- Increased Online Sales by 73% vs. prior year
- Deduced Cost Per Sale by 57% vs. prior year
Social Media Advertising
What is Social Media Advertising?
Social advertising is the use of social media sites to run an advertising campaign. By Q4 of 2019, the total number of social media users had crossed earlier estimates to reach 2.95 billion users worldwide. In 2020, that number is expected to surpass 3 billion.
How is the Social Media advertising used?
As per a recent study by Statista, the social media advertising segment amounts to USD 105,863 million in 2020 and is expected to have an annual growth rate (CAGR 2020-2024) of 6.0%, resulting in a market volume of USD 133,756 million by 2024 (not taking into account the recent coronavirus (COVID-19) implications on global trade).
The Social Media Platforms available for Advertising
Most marketers are using platforms like Facebook, Instagram, and Twitter in their marketing campaigns.
The other emerging platform is TikTok with 500 million active users worldwide. As per CNET, by end 2019, TikTok crossed 1.5 billion downloads, becoming the third most downloaded non-gaming app of the year, after WhatsApp and Messenger. Facebook and Instagram followed in fourth and fifth places. While grocery retailer Kroger was the first to run an ad campaign on TikTok, famous brands like TacoBell are now using TikTok.
Social ads charge advertisers on a CPC, CPM and other basis. However, the pricing will depend on the different types of ads like photo ads, video ads, stories ads, carousel ads, slideshow ads, messenger ads, collection ads, snap ads, tweet ads, sponsored content, etc. Here is a quick cost comparison between the three top platforms to give you an overall idea of pricing but of course your company, your product and your brand will determine the ad budget and the social media platform allocation to maximize the profits and return on investment (ROI).
Why is advertising on social media sites important?
- 97% of marketers use social media.
- 78% of marketers using Social Media outsell their peers.
- Social Media ads help to build brand awareness.
- The social media ad spend has risen to USD 89 billion in 2019.
- It helps to build a clientele henceforth bettering Brand Loyalty.
- Improves conversion rate.
- Reduces marketing costs as it is cheaper than traditional marketing.
- Rise in search engine rankings.
Case Study of Bajaj V’s Social Media Ad
- Campaign: SonsOfVikrant
- Objective: Promote Bajaj V – The Nation’s Bike
A ten day social media campaign run by Bajaj Automobiles, touched the minds and hearts of the whole nation as INS Vikrant one of India’s aircraft carriers was scrapped and its steel was melted and used to create the Bajaj V.
Result: Bajaj V gained 0.7 Million USD worth of free media coverage in just one week of the launch. It created 160 million impressions, reaching out to 32 million overall. And the most important one, Bajaj sold 11,000 bikes on the first day of launch. It got 984,862 views on Youtube and more than 23,000 views on Facebook.
What is video advertising?
Video advertising is a process of running online display ads that have video within them to promote a company, product or website. These ads play before, during or after a video stream on the internet. 57% of marketers are now including video marketing in their digital marketing strategy.
How is the Video advertising used?
There are different video ad formats. The main ad formats used by YouTube, the largest video hosting platform, include TrueView Ads, Non-skippable video Ads, Bumper Ads, Outstream Ads, YouTube Masthead Ads. For more details, read about YouTube here. Video ads can be purchased on a cost per mille (CPM) basis, but are also typically priced on a cost per view (CPV) basis, allowing advertisers to pay for the ad only if someone watches or interacts with it.
Why is video advertising gaining popularity?
- Being the most engaging form of online content, video ads have higher recall.
- Video will remain a key driver of advertising expenditures on display, projected to account for 31% of overall display ad spending next year.
- More than 50% of consumers like to watch videos of the brands they support.
- In 2019, video ads saw an increase in ad spending mainly in the fashion and retail industry.
- Almost 88% of video marketers are happy with its ROI.
- As per a study by Forbes, videos get shared 1,200% more than text and links combined.
- Mobile ads on YouTube get the viewer’s attention 83% of the time.
- Everyday people watch 1 billion hours of video on YouTube.
- 90% of the potential buyers have discovered new products on YouTube
- Companies and brands like LEGO or Coca-Cola have started uploading video content on their respective brand channels.
Case Study of a Video Ad
- Campaign: Meri Maggi
- Goal: Brand image
A classic example of a video ad used to regain brand image was by none other than Maggi Noodles. When the product got banned in India in 2015, its sales dipped from INR 250-300 crore a month to in between 5%-10% in various states.
In November, when the company re-launched Maggi after the five-month ban, it had 10.9 percent of the market share, which climbed to 35.2 percent in December. The relaunch campaign did include press ads and an extremely touching video launched across different platforms.
Pay Per Click (PPC) Advertising
What is PPC advertising?
Pay per click (PPC) ads are ads that advertisers only pay for when a user clicks on them. PPC ads are usually text ads but sometimes includes a small image. Google AdWords and Bing Ads both use a pay-per-click model.
How is the PPC advertising used?
This type of advertising is used to direct a potential buyer to your website. It is important to have a PPC landing page that is optimized for conversions. Google has now removed PPC ads from Right Hand Side so they now appear on the top of the page only.
Why PPC advertising?
- PPC marketing is done through Google Ads, the worlds’ largest search engine thereby boosting the traffic to your website.
- It can deliver a large number of impressions and clicks because of the large amount of traffic, especially on Google, leading to an increase in sales.
- This type of advertising is highly successful if the advertiser has rightly focused on relevant keywords and the quality of the landing page for a higher quality score.
- Advertisers can make changes to optimize the campaign to improve the quality score which helps to increase the ROI.
- Helps to control the ad budget.
- Can improve brand recognition with remarketing.
Case study of a PPC Ad
- Campaign: Dental Clinic, London
- Goal: To increase the number of leads their ads were generating while lowering the cost per lead.
The strongest USP of this UK clinic, was the doctor a native Polish speaker. So the marketing team targeted the niche audience of Polish speakers living in London close to where the clinic is based, to create ads and select keywords in the Polish language pointing to a dedicated landing page. Constant refining of the keywords and target audience was required.
- In the first 50 days, the number of conversions increased considerably, up 409% from 20 to 107.
- Conversion cost came down to £7.41 from £44 (when client managed own campaign)
- The conversion rate also improved — up over 207% — from 4.38% to 13.44%.
7. Remarketing Advertising
What is retargeting advertising or remarketing?
Remarketing (or retargeting) is a type of online advertising that allows you to serve targeted ads to people who have already visited your website earlier. A remarketing ad allows you to strategically position your ads in front of the target audience as they browse Google or its partner websites, to increase brand awareness and to remind the user to make a purchase.
How do retargeting ads work?
It is a cookie-based technology that follows the user around the internet, by serving ads on the websites and platforms which the user visits most often in order to remarket to him/her again. Retargeting is required since almost 98% of users leave the website without converting on the first visit. Thereby, these 98% users need to be reminded or targeted about a product /service of interest once they leave the website. Here’s how retargeting works:
Why Retargeting Ads?
- Retargeting increases the conversion by 150%.
- The average CTR (Click Through Rate) for Retargeting Ads is 10 times more than display ads.
- Remarketing Ads have a CPC (Cost Per Click) which is 50% that of the PPC search ads.
Case study of a Retargeting Ad
- Campaign: Jabong
- Goals: To increase transactions by acquiring more high-quality customers who are more likely to convert or make a purchase & to improve app activation rates to drive traffic to the Jabong.com mobile app and control user acquisition costs.
Jabong the e-commerce website has successfully used Facebook’s dynamic ads to retarget potential customers by showing them products they have looked at on both Jabong.com’s website and app, allowing the brand to customize ads to every individual.
By Personalised Acquisition using “Retargeting” and creating custom advertisements Jabong was able to:
- 2X increase in customer acquisitions
- 5X increase in app activation rates
- 40% lower user acquisition cost on mobile app
- 30% lower cost per order
What is In-game advertising?
In-game advertisements are ads that may exist within computer games on desktops/PC, mobiles or tablets. In-game advertising is a digital advertising strategy provided by game developers to boost their revenue. Game developers earn money and get paid by showing the ads to the users.
How does In-game advertising work?
The ads which become a part of the user experience in a 3D game setting through virtual objects, such as, billboards, posters, or bus stops, help to improve the game app engagement and also the retention rates.
The different types of in-game advertising include –
- Dynamic In-game advertising that can be inserted or removed in real-time, inside of Console and PC video games is charged on CPM or cost per thousand impressions pricing model.
- Console Integration in the form of square tiles in the Xbox Live dashboard has a higher CPM rate.
- In the Static In-Game Advertising model where advertising is programmed directly into a game, it is normally a flat fee anywhere starting with USD 50K.
- Advergames are developed for the purpose of promoting a company, brand, or product which can run into hundreds of thousands of dollars.
Why the growing popularity of In-game Advertising?
- 62% of smartphone owners install games within the first week of purchasing a new phone.
- Games can be designed with the sole purpose of advertising a brand.
- It offers advertisers an option to position the product in the game, to reach the right audience with the right message.
- Market for in-game advertising on all devices in the US alone, to touch USD 3 billion in 2019.
- The ad spend in all games grew by 16% in 2019.
- Retargeting in gaming apps is generating revenue uplift of over 50% among paying users.
Case study of an In-game Ad
- Campaign: Nike Epic React
Nike named their shoe ‘Epic React’ and created a game named React Land to promote this new line of shoes in four cities. This was Nike’s idea to use gamification to attract a young target audience. After putting on a pair of Epic Reacts and creating an avatar, the player is transported to React Land, a virtual world where he/she navigates as the main character by running on a treadmill and using a handheld button to jump. In the 3-minute game, players can choose to explore a floating metropolis in China, a super soft panda land, the Fuji Mountain, a view of Santorini, a jumping frog in France and many more. After the success of this ad, Nike announced a share value increase of 7%, putting it back in direct competition with Adidas in the sneaker market.
What is email advertising?
Email ads are interactive ads that appear in the Promotions and Social tabs of the email inbox.
How do email ads work?
Email ads are ads sent to a user via the web mail. It can include an image, video, or embedded forms. These ads are cheaper than most others. It aims to create leads, to enhance relationship with the customer, to encourage loyalty, and to grow repeat business.
Why Email Advertising?
- Email ads help to reach affinity audiences.
- Can customize the target audiences in Display campaigns by applying keywords.
- Offer an option of automated targeting to reach potential customers whom you wouldn’t otherwise reach, at around the same cost per person.
- You can reach people on the Display Network basis demographic categories, like age, gender, income, hobbies, etc.
- Dynamic remarketing ads are possible but the targeted Gmail ads must have a minimum of 100 active visitors or users within the last 30 days for your ads to show.
- This ad type is good for promotions, new features, and discount offers.
- An Email ad looks organic prompting the user to click.
Case Study of an email advertising campaign
- Campaign: Wok to Walk
- Goal: Local customer creation, Brand Awareness
Wok to Walk, a health food company, sent a newsletter with a subject line that invited recipients to call, make inquiries and order a meal. This email generated an open rate of 18.1%. Next step they checked the statistics and selected email subscribers who didn’t open the previous email.
The same email was sent – but the subject line was changed to better suit this new segment by including a phone number, making it easier for people to call even if they didn’t open the email. This second email received 7.7% additional subscribers, resulting in a higher level of email engagement.
What is mobile advertising?
Today with mobiles becoming a quintessential part of our lives, mobile advertising is growing in importance. Mobile advertising is placing ads to run specifically on mobile devices such as cell phones, smartphones, tablets, and wearable technology with the use of enhanced campaigns. Marketers often combine mobile advertising with other digital advertising channels like display advertising, search advertising, social media advertising, and video advertising.
How do mobile ads work?
Mobile advertising is targeted. It allows the advertiser to personalize the content for a specific audience. When Samsung wanted to promote its Galaxy S6 smartphone, they created an interactive mobile ad for people to experience what the company was talking about with a demo on their smartphone. The other winning mobile ads are Ruffles potato chips, GAP remix logo launch, Nissan Rogue SUV launch, and Starbucks.
Why is mobile advertising or mobile marketing important in 2020?
- Global mobile ad spending in 2019 reached USD 190 billion.
- In India, mobile ad spending is expected to rise from approx. USD 460 million to USD 1.73 billion in 2021.
- 29% of the time is spent on desktops and 71% on mobile devices
- 80% of internet users own a smartphone.
- 70% of B2B buyers increased mobile usage over the past years.
Case Study of a video ad
- Campaign: Pay Attention
- Goal: Create Awareness
In 2018, cosmetic brand Avon India aimed to raise awareness about breast cancer among women in India through its #PayAttention campaign. Avon had a breast self-examination (BSE) video for women to help them identify the signs of breast cancer.
- 15 % SOV and awareness in breast cancer
- Reached over 1 billion people of India at USD 25k
- On social media, Avon reached out to 917 million on Facebook, 101 million on Twitter, 109 Million through PR stories and 29 influencer videos with 36 million impressions.
- #PayAttention was top trending hashtags around Breast Cancer Awareness in India.
- 200,000 interactions were created on FB and near 185,000 interactions on Facebook posts.
The coronavirus (COVID-19) has disrupted our world, our thinking, and our way of doing business. This impact will surely be felt by every company, big or small. Once the global crises passes, there will be renewed spending on digital platforms to adapt rapidly to the new normal. This new normal stage requires new advertising strategies and new execution plans across all channels. With a fair idea on paid advertising, it’s time to get ready to leverage the right ads for your company or brand when the time is right. How to establish new goals to maximize the ROI, how to rework ad budgets, how to re-prioritize the channel amplification, how to pivot from the standard content marketing plan, how to target all devices buyers use, are all questions a digital advertiser will need to be prepared with. There will never be a right or wrong answer but always an in-between that is the ‘right fit’. We have only put you on a fast track to think on the right lines to restrategize your digital advertising campaign. Time to work on it further!
Coronavirus (COVID-19) will bring about deep changes in digital advertising. Ad revenues, social media, e-commerce will impact Google Ads, Social Media ads, affiliate earnings and publisher advertising earnings. Digital advertisers will require to get ready for a new normal in paid advertising from 2020. In this blog, we have tried to contain maximum information and some relevant statistics on digital advertising. There will never be a right or wrong answer but always an in-between that is the ‘right fit’. We have only put you on a fast track to think on the right lines to restrategize your digital advertising campaign. Time to work on it further!
In a recent analysis by investment bank Morgan Stanley on Australian advertising, it forecasted that the domestic media share will shrink if it doesn’t innovate quickly. The domestic media ad spend was $10.4 billion in 2019 and will fall at an annual rate of 9% over the next five years. In a note to clients, analysts wrote,
“We think investors perpetually underestimate the global leakage of ad spend from Australia.”
A section of marketers holds a viewpoint that the ad spend with Google and Facebook has started to plateau and revenue is returning to the domestic traditional media. However, the analysts completely disagree with this market viewpoint and highlighted numbers that suggest that there can be an acceleration post-COVID 19.
The Australian advertising market has shown little growth over the years – around 1.9 % a year. Also, the financial statements filed with corporate regulator ASIC reveals that over the last three years, global media/tech players’ revenues in Australia increased by roughly 20%.
The global ad tech players like Google, Facebook, Snap, and Twitter as well as emerging players like TikTok continue to take an increase in share in the Australian consumer’s time especially the younger demographics. They will have a larger share in digital media spend in Australia post-pandemic as well.
Morgan Stanley forecasts 2.1 % revenue to fall of global tech players in Australia in the current downturn but not as severe as that of domestic media- radio, outdoor, print, and TV. On the other side, the revenue of the domestic media players will see a drop of steep 22.1%
However, the analysts believe that global players will lift their market share in advertising in Australia. For instance, Google Australia’s gross revenue was $4.8 billion in 2019. Morgan Stanley estimates a 4% decline this year owing to the ad industry slow down but expects to rise 13% year-on-year growth up to 4 years to reach between $7 billion and $8 billion in ad revenue a year in 2024.
“Eventually, COVID-19 will be over and there will be a cyclical recovery in the Australian economy, and a bounce-back in the advertising cycle. ”
He further added that the market will be disappointed in expecting a rise in domestic media earnings.
“Even post COVID-19, when the overall advertising market stabilizes and starts to improve, we think the magnitude of the recovery will disappoint investors.”
“Our point of difference is our thesis … that if the global tech players continue to grow revenue double digits in Australia, but the total pool of ad revenues is only increasing 2% to 3% p.a., there is necessarily a ‘crowding out’ of ad spend left for domestic media companies to pursue.”
The markets underestimate the risks to ad revenue, profit margins, and ROCE(Return on equity) from a 5-year long term view. The main reason for the global tech giants growing faster than local media is structural changes. ‘Necessity is the mother of invention’ and businesses that continue with traditional media platforms for advertising need to change and rethink their strategy.
The analysts in the report mentioned that
“The consistent industry feedback we receive is the current challenges facing large, small and medium-sized businesses across Australia is prompting leadership and management teams to think harder and deeper about becoming more digital,”
Many SMEs have tried marketing on digital platforms for the first time during COVID 19 as consumer behavior and time spent has changed and accelerated towards digital/online/mobile media. It is expected that the same pivot will exist with the advertising budgets.
Unfortunately, the crowding of traditional media- radio, outdoor, TV, print – is set to be more intense.
Morgan Stanley continues to have an underweight rating for ASX media companies like Seven West Media, WPP AUNZ, oOh! media and Southern Cross but Nine Entertainment.
Nine Entertainment (NEC)is an exception due to its various revenue sources like digital subscription, streaming, and digital advertising assets. Analysts believe that some Australian media companies have the potential to reinvent themselves and develop digital businesses and NEC has demonstrated the ability for such a reinvention.
The global players may face a threat if they fail to innovate themselves and will lose their consumer share and ad share.
During the recent time when every industry is having their share of struggle in the pandemic, ad agencies are being deprived of their money by the brands. Brands refuse to pay ad-agencies, they are blaming the COVID crisis, for their non-payment.
This has been declared as “betrayal of trust” by TCC (The Communication Council). Tony Hale the CEO stated that this is just a “Convenient excuse for non-payment.”
Tony further released a statement in which he stated: “We believe this is unacceptable: no client should ever expect its ad agency to bankroll its business.” Adding to it he said, “This is especially relevant during COVID-19 when agencies are having to manage their businesses and cash flows more carefully than ever.”
Communication Council members met to clear this up. This concern has not yet been raised by many, but several brands have been seen adding these clause in their new set of terms and policy, according to the industry insiders.
Media agencies are the most to be affected by these crises. They have registered a downfall of approximately 40% in their bookings. However, the creative agencies are getting good business even during the time of crisis.
Hale, a member at communication council stated:
“It is gratifying to note that the bulk of clients and their ad agencies in this country have been partnering productively to find solutions for businesses who are experiencing genuine cash-flow problems.
“Strong partnerships will always find mutually acceptable ways to overcome challenges by working together.
“However, TCC strongly believes it is an egregious betrayal of trust for any client to deliberately use the COVID-19 crisis as a convenient trigger to delay payment or extend contracted payment terms.”
Due to COVID, many brands are rethinking and re-evaluating their strategy during the crisis. Therefore, several campaigns have been cancelled, delayed, or have been reworked upon.
World Federation of Advertisers reported that large MNC’s will be cutting their advertisement budget, and might not spend on advertisement, for a long period now.
CEO of the Australian Association of National Advertisers (AANA), John Broome said:
“In a crisis, productive strategic partnerships are even more valuable to maintain and foster. Therefore any instances where advertisers are using a crisis to impose additional payment terms on their agency partner is counter-intuitive to me. Fortunately, I do not know of any instances of this happening in Australia.”
Alliance VoxComm a global ad agency has confirmed that many companies are delaying payment due to the crisis.
VoxComm released the following statements:
“Late payment is a pernicious habit that even cash-rich companies employ to falsely enhance their liquidity ratios,” “Agencies are de facto being asked to act as banks for bigger client companies.
“These companies bully agencies into longer payment terms or just flagrantly flout contractual payment terms.”
VoxComm stated that several companies are stating that they are socially accountable:
“And yet we are hearing from our members all around the world that many of those same ‘corporately responsible’ companies are using the crisis to delay paying their agencies.
“The unintended consequences mean agencies in-turn struggle to meet payroll, often 75% of their costs. Then have to delay paying their freelancers and sub-contractors (who have been hired to work directly for these clients).
“These are often niche and diverse community-based media owners as well as voice over artists, photographers, illustrators etc. Their fees are their salaries. It’s what pays the rent and what puts food on the table.
“Extended terms often come with consequences, including strained relationships with vendors, reduction in flexibility, and higher prices. …the business models and livelihoods of smaller players in the marketing supply chain can be threatened by extended terms. Such companies are not banks.”
World Federation of Advertisers CEO, Stephan Loerke: “It cannot be in clients’ long-term interest, when reputation is so critical to ensuring you can work with the best possible talent, to unfairly extend payment terms.”
Payment Terms report, of the Association of National Advertisers in the US: “Extended terms often come with consequences, including strained relationships with vendors, reduction in flexibility, and higher prices. …the business models and livelihoods of smaller players in the marketing supply chain can be threatened by extended terms. Such companies are not banks.”
Our world is fighting a war against COVID-19 and to make sure we win, we will have to fight this together. We live in a competitive world, with an ongoing race in our heads. This competitive approach sometimes rises friction, and sometimes even gets converted into heat.
We are rushing, trying to win an invisible race among ourselves. Even the mindset is visible from the brands we use. All of them making similar products wants to defame their opponent, and prove their superiority.
But in these rough times, people are willing to unite. They want to fight this crisis supporting each other, and even they want their favorite brands to achieve harmony amongst each other during a crisis. No more fights! The only fight we should be fighting is against Corona(Covid-19).
Several brands are realizing this fact and according to the chief marketing officer of PepsiCo Beverages Greg Lyons, If brands want to earn customers loyalty, they have to learn empathy.
“I do fundamentally believe that something good will come out of this shared experience,” Lyons said. “It will force us to have deeper empathy toward one another. How organizations and brands respond and lead through these times will have a lasting impression on consumers.”
To prove this point Pepsico conducted a survey. They asked around 5000 consumers about, what expectations do they have from there favorite brands during this epidemic crisis?
More than 94% of Americans clearly stated that the world needs empathy in our society, among them 79% stated that it has become even more important during the tough time of the epidemic. Many of them also agreed that people are becoming more empathic during these tough times.
Regarding their favorite brands showing empathy, they said; they want to see hope, in their brands’ advertisements. They don’t want to watch catfights, procrastination, and sarcasm between competitors.
“Tone is very important. … I believe we are past the more serious, overly emotive ads, and the survey supported that as well,” Lyons said. “In my opinion, the key is striking that balance of tone and being authentic to what your brand stands for.”
Consumers want brands to be taking actions, instead of mere words. They want to see, “focus on employees and community first.” This includes sick leaves for their employees, helping the employee to feel safe, and encouraging small businesses to sustain during these tough times.
Due to Covid-19 consumers have more time to see what’s good for them and what’s not. Therefore, brands must be extra careful to not portray any such behavior which might infect, or degrade their brand image and value.
“I’ve seen us make faster end-to-end decisions versus where we were before the pandemic,” Lyons said, “much less siloed, functional thinking and more consumer-centric than ever.”
We all can understand that it would be hard for brands to attain a common ground. After all, they have been fighting against each other decades. However, as per the survey conducted by the consultancy Business of Purpose, likely 52% of customers purchase a brand product, which understands and reflects their values.
Covid-19 will only strengthen this belief of consumers.
“As marketers, I believe it has made brand purpose more important than ever before,” he said, “making sure that our marketing is authentically making people’s lives better.”
The current crisis has forced people to stay inside their houses. Several businesses are confronting adverse outcomes due to the circumstances of lock-down across the planet. The familiar lifestyle of people has changed. Human beings are struggling to finish off their daily life work, as there are limited resources available. In these times of adversity, several lines of work are closing or transforming themselves according to the new trends, sustaining, in a new era.
However, the crisis has also provided us with opportunities. Our Earth is healing, the rivers and oceans are cleaning themselves. The air is less polluted, the biggest ozone layer hole is healing by itself. It’s not just the Earth showing good signs of healing and development, many business models have also blossomed. These emerging markets were struggling to survive from old unstoppable human rituals.
Humans are now learning new ways to live. We are learning social isolation, but being a social animal we can’t stop interacting.
Therefore, social networking platforms have seen a sudden increase in their viewers. Even new viewers are joining on a daily bases. The time spent by them on these platforms has increased.
It’s not just limited to the social networking platforms, e-commerce has also seen a high rise in its user database. Hundreds of thousands of new users have changed their purchase habits, now they are shopping online for their needs and will continue to do the same.
Since centuries news has been a crucial part of our everyday life! To satisfy this need newspapers have played a crucial role in delivering the information to us. During the early days, the news was shared among each other verbally. To share news over long distances trained birds were used to deliver handwritten notes over long-distance. Soon, time changed and things developed. Our world became modern, we started using printed sheets of paper to publish news.
The culture of printed newspaper sheets stayed with us like a lifestyle for centuries now. In the digital age and emerging markets, the digital platforms started publishing the news on their digital platform(E-Newspaper). This epidemic has increased the number of viewers and subscribers for these digital platforms.
In today’s world, we must read the news and get updates from authorized sources. The situation has made paper media a less favorable option for everyday usage. People are preferring digital platforms(E-Newspaper) to keep themselves updated with the news.
In UAE leading news platforms ALBAYAN.AE and EMARATALYOUM.COM have reported an enormous amount of audience shifting onto their digital platforms during this period of crisis. They have experienced a huge increase in their unique users as well as a massive increase in daily viewers of their E-Newspaper.
Nearly 6 out of 10 people are reading news on online platforms. According to the reports, around 46% of people spend time reading news via online platforms.
ALBAYAN.AE is one of the most preferred newspaper in the UAE. Even in this time of crisis, it stayed as the most prominent and trusted source for people to gather information. However, the only thing that has changed is the source of ALBAYAN.AE. Earlier people preferred a printed copy of the newspaper, but now most of its audience has shifted to its digital platform(E-Newspaper).
In 2019 March, ALBAYAN.AE had 867k unique users on its digital platform. Whereas in March 2020, its unique user database has increased to 1.7 million. It’s an increase of +94% in the digital user database. Next month in April 2020, this number further increased from 1.7 million to 3 million which is a +77% increase in unique user data.
Also, the page views of AL BAYAN in March 2019 were 4.1 million. In March 2020, the views increased to 13.8 million(+231%) which was a record-breaking increase viewership. It is still increasing, as per April 2020, the total number of views was 15.3 million, which was another +12% increase in total viewers
Image Credit – Campaignme.
From last year, this year Ramadan has shown a significant increase in unique users. The growth rate is +87%, the numbers add up to 1,335,460 unique users. Viewership has increased +177% since last year, the numbers add up to 9,349,310. These are the data of the first three weeks of Ramadan ie. from 24th April to 12th May 2020.
EMARATAL YOUM is a wonderful reference for people staying in UAE. It helps them to stay updated with the news, and laws that are being introduced, or old ones that are updated.
The digital user base of EMARATAL YOUM has increased tremendously. In the year 2019, March the total number of unique users that EMARTAL YOUM had was just 804K.
In March 2020, this number increased to 2 million showing an increase of +149%, and another +55% in the month of April making the number of users rise to 3 million.
The viewership of EMARATAL YOUM in March 2019 was 5.1 million. The numbers skyrocketed to 17.5 million(+238%) in March 2020. In April 2020 it is setting a benchmark for the number of viewers at 18 million(+3%).
In the month of Ramadan, the unique user base has shown an increase of +76% (1,283,908), and the viewership increased to +141%(10,031,460).
This huge increase in numbers is an indication of the digital boom in the UAE. Hence, brands should make sure that they connect to their consumers as several portals of opportunities are opening. Also, they can advertise their products or do promotions as time is most opportune.
Some of the other famous newspaper of UAE which is receiving a hugely positive response on their e-platforms are listed below:
- Khaleej Times
To increase the viewership, Khaleej Times is providing free E-Newspaper for its users. The viewership of the newspaper has also increased at a huge pace.
- Gulf Business news
- Al-Masry al-Youm.
Media companies are facing distress owing to the pandemic crisis, particularly those relying on advertising revenue. The current situation is precarious that compelled companies to roll out furloughs, pay cuts, or layoffs.
Even though publishers are recording high traffic, there is a mismatch in demand and supply in the ad market. Subscriptions are a silver lining for publishers but again sustainability is in question. Many businesses are impacted due to cancelled live events like sports that would bring a vast sum of revenue. Newsstands sales have also witnessed a fall.
Keeping the above factors in mind, below is the analysis of leading media companies’ financial and quarterly reports and their progress in this crisis.
Bertelsmann: Ad funded businesses were affected while music, services, and education business performed well.
The German media conglomerate Bertelsmann’s revenue declined by 2.7%. The advertising-funded business Q 1 was “highly affected” by the pandemic. Within the digital business RTL Group specifically, the revenue was down 3.4 % owing to the cancellation of ad bookings at the start of March or postponement of productions.
Music business BMG, its Arvato services business and its education business performed well. Subscription to the online streaming services was up 34% Y-o-Y.
Comcast/NBCUniversal: Broadband business upticks whereas rolling out Peacock streaming service.
Comcast is a large company with its broadband business marks an uptick with signups. and revenues up by8.8%. On the other hand, its theme park, TV and film production business is on hold.
NBCUniversal and newly acquired Sky TV cannot broadcast live sports. The company expects the advertising business to be down significantly in Q2
NBCUniversal Q1 revenue was down 7% and it rolled out ad-supported Peacock streaming service to Comcast customers in April.
Disney: Theme Parks and Sports Broadcast Shut, Disney+ subscribers up.
The crisis led to shutting down of theme parks, and productions and theatre movie releases were put to hold. Ad revenue at its TV business was affected as ESPN couldn’t air any live sports.
However, it stepped up the launch of ad-free streaming service in European countries. Disney+ had 33.5 million subscribers by the end of Q1 and an average of $5.63 in monthly revenue per paid user. Disneyland Shanghai did reopen, at 30% capacity on May 11.
WarnerMedia (owned by AT&T): Q1 Revenues severely hit.
Recently, folded its Xandr advanced advertising unit into a bigger WarnerMedia business.
Q1 revenues of WarnerMedia was down 12% on the year-ago quarter to $7.4 billion due to lower ad revenues in March on sports cancellations. Movie productions are also on hold.
News Corp: Circulation and Subscription revenue grows, Ad revenue takes a hit.
Rupert Murdoch’s News Corp includes various leading and established brands like The Wall Street Journal, The Sun, and many more in U.S, U.K, and Australia.
Overall revenue declined 7.8% to $2.27 billion in Q1 due to weak ad business, low ad revenues, and negative currency movements. April ad revenue for Dow Jones declined 20% from the prior year whereas for News Corp Australia and News UK fell by more than 45% which includes negative currency impact.
The Wall Street Journal reported circulation and subscription revenue growth by 1% reaching a record subscriber base of 3 million overall, of which 2.2 million are digital-only.
The New York Times: Focus on Subscription Revenue to thrive in the post coronavirus world.
The NYT is leading more emphasis on subscription revenues to reduce its dependency on ad revenue to be in a better position and thrive post coronavirus world.
NYT recorded the highest quarterly increase in new digital-only subscriptions-up 587,000 in Q1 -leading to a 5.4% increase in subscription revenue to $285.4 million. Ad revenue fell by 15% and likely to fall further in Q2 somewhere between 50% and 55%.
“Other revenues” segment is estimated to fall around 10% as licensing revenue from Facebook News is expected to be “more than offset”- by lower revenue from its live events and its TV series.
TV AND CABLE
Discovery: Their channels are new sports.
Discovery CEO David Zaslav on the Q1 earnings call said, “Our channels are the new sports — the numbers are huge” around its lifestyle channels like HGTV, Food Network, and DIY. The engagement with the characters and talent is enormous. Discovery is also saving money productions through the pandemic as the film shows from home.
Total revenue declined from 1£ in the first quarter to $2.68 billion and expects advertising revenue to fall significantly in 2020. Many sports events are postponed and 90% of the sports deals have force majeure provisions or provisions to not pay for the content that is not received.
Fox: Fox News gains the largest audience.
Revenue for the three months to March 31 rose 25% supported by the forecast of Super Bowl in February, an increase in political advertising, and growth in affiliate revenue. But in March entered coronavirus crisis leading to the postponement of sports events and suspensions of entertainment shows.
80% who signed up for Fox Nation streaming service from Fox news continued to become paying subscribers and advertisers from sectors like technology and communications looked for the transition from sports buy to news buy. Ad revenue within local TV stations to be down 50% from last year.
ViacomCBS: Streaming revenue continues to grow and more on its way441.2 b
Revenue for Q1 fell 6% to $6.67 billion of which advertising revenue marked a 19% drop though a comparison to last year would be unfair when it aired Super bowl and basketball tournament.
Streaming continues to grow- domestic and digital revenue up by 51% to $471 million and had 13.5 million streaming subscribers. It intends to build “a broad pay streaming product in multiple markets” over the next 12 months. It announced a distribution deal with YouTube TV, which will carry 14 ViacomCBS channels
Alphabet or Google: Faring well in this crisis and a better situation.
Q1 revenue stood at $41.2 billion, up 13% Y-o-Y basis(including Google cloud revenue and the ‘other bets’ segment).
According to CFO Ruth Porat, Youtube’s March revenue “decelerated to a year-on-year growth rate in the high single digits” and Google Network March revenue declined “in the low double digits.”
Google Cuts Marketing Budgets by 50%, Freezes Hiring, and launched a “Journalism Emergency Relief Fund”.
Baidu: A closer watch on the signs of recovery in the upcoming result.
Chinese advertising giant Baidu was the first to report the coronavirus crisis set to affect media companies and expect a revenue drop of between 5% and 13% due to advertiser pullback.
In April, it suspended updating content on certain newsfeed channels within its app due to government directives which may impact its marketing services revenue. On May 18, Baidu will give the next quarterly update, and would be worth watching whether there is any recovery in the ad business.
Amazon: The advertising business grew as directly related to eCommerce sales
Amazon’s Q1 revenue soared as consumers quickly shifted to shopping online amidst the coronavirus crisis. Conversely, revenue rose 26%, and profit dropped 29% compared to last year’s quarter. The cost grew to finish the surge in orders
In the financial statement, the ‘other’ category is advertising business- revenue grew by 40% to $3.9 billion in Q1. The growth is consistent with a little downward pressure in March but no major impact as its directly related to eCommerce sales. ‘
Facebook: Post Strong Earnings, Exceeds Projections
Facebook ad revenue grew by 17% Y-o-Y to $17.4 billion despite the instability in the digital ad market due to COVID-19.
Facebook saw strength in the advertiser’s vertical- gaming, technology, and e-commerce whereas travel and automotive were the weakest verticals in the first three weeks of March.
Facebook had Pledged $2M Grant Funding To Support Publishers Financially.
Snapchat: Users and Revenue Increases, ad spend declines
Snapchat reported in its Q1 2020 earnings – strong gains in both users and revenues but a dip in advertiser spend despite the growing concerns about the coronavirus pandemic. the company reported a 44 percent (Y-o-Y) increase in its first-quarter revenue to $462 million. Snap benefited as people used animated lenses to keep in touch with loved ones in this lockdown. Snapchat’s daily active user (DAV) base reached 229 million.
Direct-response advertising accounts for more than half of the company’s revenue and clients in sectors like gaming, e-commerce, and consumer packaged goods continue to spend even during the crisis.
Twitter: Work in progress over AdTech concerns
Twitter’s user growth jumped in March as people rushed to check the latest news updates related to the coronavirus. Despite a 9% growth in daily users, revenue was up only 2.6% to $807.6 million and reported a loss of 8.4 million in Q1 results.
In comparison to its competitors, Twitter doesn’t have a direct-response advertising business. Therefore, the company is improving its mobile application promotion products and rebuilding its ad server which is expected to be up and running by Q2.
- Even as stock markets plummet two sectors actually doing well are streaming services and online gaming.
- The mobile-gaming category is finding the brightest spot even as other businesses face the heat of countrywide lockdown owing to coronavirus outbreak.
- The mobile gaming category is more than a $60 billion-a-year market and seeing a massive surge in ad revenue.
Even as businesses across sectors face the heat of lockdown owing to coronavirus pandemic, online gaming has witnessed a welcome spike. There are more than 2.6 billion gamers, each spending over eight hours per week playing worldwide.
Why it matters
As hanging out gets difficult, gamers are active members of their communities, socializing with each other and exploring the virtual world – A world free of coronavirus. Recently, Netflix CEO admitted that when it comes to screen time, video games and not streaming services is their biggest competitor. For instance, Netflix has 167 million members, whereas one of Epic’s games, Fortnite, has over 200 million users.
Driving the news
Video games used to be played on big screens through expensive consoles but now when we think of video games, we will think of our mobile phones instead. Mobile gaming is emerging as a dominant digital ad platform and marketers are planning to leverage it as the world goes online from home.
- The months of quarantine and pandemic has changed brand engagement with the consumers. People are streaming entertainment, watching the news, and engaging with friends and family on playing games especially mobile games. Therefore, marketers are reimagining their brands and agencies are restructuring to communicate effectively on behalf of the brand and seize every opportunity on the way.
Yes, the trends are changing. The future of addressable video lives is now in the palm of your hands. The app is your TV and mobile gaming is primetime.
By the numbers: AdColony new survey in March 2020 showed mobile gaming jumping more than 24 percent as the mobile audience grew more reliant on smartphones for entertainment while sheltering in homes.
- Increase in mobile game downloads by 60 percent compared to the 30-days before the survey month March.
- The increase in casual mobile games is 28 percent whereas board game downloads grew 16 percent and there were major acquisitions too.
- Word game download grew 8 percent with a six percent lift in the already high number of sessions.
- Hardcore gamer categories like action, adventure, and role-playing have started to move upward.
61 percent of marketers polled said the coronavirus situation is leading to changes in content that they are comfortable having their ads placed adjacent to.
The big picture
Mobile games have more reach than traditional T.V. Additionally, they are backed by the best parts of digital buys – addressability, creativity, analytics, and attribution. This allows advertisers an opportunity to rethink how to leverage sight, sound, and motion to engage customers combined with the surge in users.
With In-app gaming, the brand is safe and accountable. For viewability, fraud, and accuracy, measurement vendors have built programmatic solutions, and data is defined and virtually universally accessible. In these uncertain times, the app has a lot of scope with innovative opportunities for smart marketers to go big on consumers.